Refund and Returns Policy

Effective Date: 12 November 2025
Contact Email: contact@duaazeen.com

Thank you for shopping with Dua Azeen. We take great pride in the quality of our perfumes and want you to be fully satisfied with your purchase. This Refund and Returns Policy explains how we handle returns, exchanges, and refunds for orders placed through our website https://duaazeen.com.

1. Eligibility for Returns

Because perfumes are personal-use items, we can only accept returns under the following conditions:

The product must be unused, unopened, and in its original packaging.
The return request must be made within 14 days of receiving your order.
Proof of purchase (such as order number or receipt) is required.

We cannot accept returns for items that have been opened, used, or damaged after delivery due to hygiene and safety reasons.

2. How to Request a Return

If you wish to return an item, please follow these steps:

Email us at contact@duaazeen.com within 14 days of delivery.
Include your order number, reason for return, and any photos (if applicable).
We’ll respond within 2–3 business days with instructions and the return address (if applicable).

3. Return Shipping

You are responsible for the cost of return shipping unless the item was damaged or incorrect due to our error.
We recommend using a trackable postal service to ensure safe delivery of your returned item.
We are not responsible for lost or undelivered return packages.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving it.

Send an email to contact@duaazeen.com with your order details and clear photos of the issue.
Once verified, we will offer a replacement or a full refund (including shipping costs).

5. Refund Process

Once your returned item is received and inspected, we will notify you via email.

If your return is approved, your refund will be processed within 5–10 business days.
The refund will be issued to your original payment method.
Please note: original shipping charges are non-refundable, unless the return is due to our mistake.

6. Non-Returnable or Non-Refundable Items

We cannot accept returns or issue refunds for:

Opened or partially used perfume bottles
Gift cards or promotional items
Sale or clearance items (unless defective)
Products not purchased directly from duaazeen.com

7. Exchanges

We currently do not offer direct product exchanges.
If you wish to try a different fragrance, please return the unopened item (following the steps above) and place a new order.

8. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account or card statement again.
Contact your bank or credit card company—it may take some time before the refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at contact@duaazeen.com.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please get in touch with us:
📧 Email: contact@duaazeen.com
🌐 Website: https://duaazeen.com