Privacy Policy

Effective Date: 12 November 2025
Contact Email: contact@duaazeen.com

Your privacy is very important to us. This Privacy Policy explains how Dua Azeen collects, uses, and protects your personal information when you visit or make a purchase from our website https://duaazeen.com.

By using our website, you agree to the terms described below. If you do not agree, please do not use our site.

1. Who We Are

Dua Azeen is a UK-based perfume brand offering premium fragrances online.
For any privacy-related questions, you can contact us at:
📧 contact@duaazeen.com

2. Information We Collect

We collect personal information only when necessary to process your orders or improve your shopping experience.
The information we may collect includes:

a. Personal Information

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely through third-party payment gateways)

b. Automatically Collected Information

When you visit our website, we may collect:

• IP address and browser type

• Pages you visit and actions you take

• Device information

• Cookies and analytics data

This helps us understand how visitors use our site and improve performance and security.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Send order confirmations and updates

• Respond to your messages or support requests

• Personalize your experience on our website

• Improve our products, services, and website design

• Comply with legal or tax requirements

We do not sell or rent your personal information to anyone.

4. Payment Security

All payments on Dua Azeen are processed securely through trusted third-party payment processors (such as PayPal or Stripe).
We never store your full credit or debit card details on our servers.

5. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies are small text files stored on your device that help:

• Keep your shopping cart updated

• Remember your preferences

• Analyze site traffic and usage

You can disable cookies anytime through your browser settings, but some parts of the site may not function properly.

6. Third-Party Services

We may use trusted third-party tools for analytics, payments, or email communication.
Examples include:

• Google Analytics (to understand visitor behavior)

• Payment gateways (to process transactions securely)

• Email marketing tools (to send updates or promotions, only if you opt in)

These services have their own privacy policies, and we encourage you to review them.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill your order or provide customer support

• Meet legal, tax, or accounting requirements

Once data is no longer needed, it will be securely deleted.

8. Your Rights (Under UK GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your data (“Right to be Forgotten”)

• Withdraw consent for marketing emails at any time

• Request a copy of your personal data

To exercise any of these rights, please contact us at contact@duaazeen.com.

9. Marketing Communications

If you subscribe to our newsletter or updates, we may send you occasional emails about new products or promotions.
You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails or contacting us directly.

10. Data Protection

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
This includes using SSL encryption, secure servers, and restricted staff access.

11. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites. Please review their privacy policies when visiting external links.

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect new laws, technologies, or business practices.
Any changes will be posted on this page with an updated “Effective Date.”

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: contact@duaazeen.com
🌐 Website: https://duaazeen.com